Shipping & Returns
Shipping Information
π¦ Plants ship on Mondays to ensure they donβt get stuck in a depot over the weekend.
π All shipping is within New Zealand only.
All items are shipped tracked. Orders are sent authority to leave. Contact us if you require signature on delivery β a small fee will incur.
β¨ Free shipping on seed orders over $25
(seed packets only β excludes plants, bulbs and corms)
Shipping Rates Table (NI 2-3 Days Standard, SI Overnight Standard)
| Item Type | North Island Urban | North Island Rural | South Island Urban | South Island Rural |
|---|---|---|---|---|
| Seeds and small items | $5.50 | $5.50 | $5.50 | $5.50 |
| Over $25 seed orders (seeds only) | FREE | FREE | FREE | FREE |
| Small plants & medium items | $9.00 | $9.00 | $9.00 | $9.00 |
| Small Plant Box | $16.50 | $22.50 | $12.50 | $18.50 |
| 1β4 Seedling Plants | $18.50 | $24.50 | $14.50 | $20.50 |
| 5β8 Seedling Plants | $24.00 | $30.00 | $18.50 | $24.50 |
| 9β16 Seedling Plants | $32.00 | $38.00 | $25.00 | $31.00 |
| Heavy / Oversize | $38.00 | $44.00 | $30.00 | $36.00 |
For oversized or bulk orders, please contact us at info@rasmussengardens.co.nz for a quote.
Return Policy
π± Plants:
Because live plants are sensitive and perishable, we do not accept returns for change of mind. If there are any concerns with your plants, please contact us and we will do our best to help.
πͺ΄ Non-perishables (pots, accessories):
These items may be returned or exchanged within 7 days if unused and in original packaging.
π Freight charges:
Original shipping fees are non-refundable. Customers are responsible for return freight.
π οΈ Damaged Items:
If your order arrives damaged, notify us within 24 hours with clear photos. Claims after 24 hours may not be accepted.
π¦ How to return:
Contact us first β returns must be approved prior to sending items back.